SHIPPING

We ship to most countries in the European Union.

• All shipments include delivery tracking.
• Delivery time varies by area and is counted in business days.

Spain Mainland 🇪🇸 & Portugal 🇵🇹

• Standard shipping (2-3d): 6.44€ (free for orders over 50€)

Europe Zone 1🇪🇺 (Belgium, Czech Republic, Italy, Luxembourg, Austria)

• Standard shipping (3-4d): 7.60€ (free for orders over 80€)

Europe Zone 2🇪🇺 (Germany, France, Netherlands)

• Standard shipping (3-4d): 8.10€ (free for orders over 80€)

Europe Zone 3🇪🇺 (Denmark, Hungary, Ireland, Poland, Slovakia, Slovenia)

• Standard shipping (3-4d): 8.80€ (free for orders over 80€)

 

RETURNS

Due to manufacturing defect

If you notice any damage or defect when you receive your product, contact us at info@zoolab.com. Include your order number, product information, and a brief description of the damage or defect. During the warranty period (14 days), you can return any item with a manufacturing defect at no additional cost.

After reviewing it, we will inform you by email whether you will receive a refund or replacement within a maximum of 14 days from the time we receive the item.

The refund will cover the total cost, including shipping fees. We will use the same payment method you used for the purchase.

Make sure to return the product unused, in its original packaging, and with all accessories. Otherwise, and for health reasons, we may reject the return.

No reason

Unfortunately, for health and safety reasons, we cannot accept returns of opened products.