Service terms

These general conditions regulate the access and use of the website www.zolab.co property of Lab Botanicals, S.L. (From now on, "Lab Botanicals").

Lab Botanicals data are exposed below:

• Company Name: LAB BOTANICS, S.L.
• CIF: B-04977567
• Fiscal Address: Duc Square of Medinaceli 2, PR1, 08002 - Barcelona, ​​Spain
• Contact email: info@zoolab.com

 Acceptance of terms and conditions and access to the website
Access to the website (hereinafter, the "website") implies the acceptance of these general conditions and the different modifications and/or additional legal texts that LAB Botanicals may include in the future.The use of the website services by the user (hereinafter, the "user" or the "users") supposes its acceptance of these general conditions, which collect the rights and obligations of Lab Botanicals and the user in terms of The contractual relationship derived from the use of the products and services that can be accessed through the website. These are the only terms and conditions applicable to the use of the website and the realization of orders in it, and replace any other condition.

By accepting these general conditions the user declares to be over 18 years and have sufficient legal capacity to hire.

This website has been developed by Lab Botanicals in order to offer users the possibility of acquiring different types of cosmetic products made with CBD, and electronic or vaporizer devices (hereinafter, "products").

Website operation
The website makes available to users the purchase option of the products offered on the website:
Purchase of stock products: The website will communicate those products that are in stock and available, which users can acquire when they wish.
Purchase of out of stock products: The website will communicate the products that are exhausted and offer users the option of being informed as soon as the products are available, if they wish, so that they can acquire such products.

User account
The website offers users the option to create an account in a website form that must be completed with the data requested in it.

Users will be responsible for the use of their user account. Therefore, users are responsible for the proper custody and not dissemination of their username and/or password and all the data that allow them to access their account, and commit themselves not to give their use to any third party, either temporarily or permanently, or to allow access to third parties.

By virtue of the above, users must immediately communicate to Lab Botanicals through email info@zoolab.com of any undue use of their username and/or password due to circumstances such as theft, loss or unauthorized access to They, in order that Lab Botanicals can proceed to their cancellation or blocking and/or disqualification as soon as it is aware of the improper use of the user's account. As long as such facts are not communicated, Lab Botanicals declines any responsibility that could be derived from the improper use of user names or passwords by unauthorized third parties.

User behavior on the website
Users undertake to make a lawful, diligent, honest and correct use of all the information or contents that they access through the website, all according to the principles of good faith and respecting at all times the legality and the legality and the present general conditions.

In particular, among other things, users should not:

  1. Register or communicate data that are not truthful, accurate, complete and/or updated, or access the website using the username, identification data or password of another user, or supplant or falsify the identity of any other person.

Use the website for fraudulent purposes or related to illegal crimes or activities of any kind.
In this sense, Lab Botanicals declares to have implemented adequate mechanisms to detect possible fraud, anomal or malicious actions that are intended to alter the general conditions of use of the account by users.
Lab Botanicals reserves the right to reject any attempt to access the website, cancel the accounts, eliminate or modify the contents or cancel the provision of services in cases where correct use of the website is not made.

Orders and sales conditions
Lab Botanicals sends orders to any part of the Spanish peninsular territory, including Ceuta, Melilla, Baleares and Canarias, as well as the rest of the countries of the European Union.

Notwithstanding the foregoing, if the user wishes to establish as a place of delivery any other country outside the European Union, it should contact Botanicals in the email address info@zoolab.com specifying the reference "International Shipping" and describing the characteristics and characteristics and Information necessary to process said order.
For their part, LAB Botanicals informs users that all costs and expenses (transportation expenses, tariffs/taxes, etc.) derived from the processing of international orders must be paid by the user, leaving the exonerated botanical lab of paying or prove any cost related to these concepts.
To make a purchase, the user must complete the platform's order form.
As a general rule, Lab Botanicals will not intentionally sell more units than you have in stock.
However, situations can occur in which a user acquires a series of articles that are not physically found in the stock of Lab Botanicals and that, therefore, cannot be delivered immediately to the user.
In these cases, Lab Botanicals will inform the user of the unavailability of the number of products requested and that there may be a delay in the delivery of the articles for that reason, specifying the approximate delivery date and, in any case, giving the user the user the user option to replace the articles requested by similar ones or annul the order if you wish, in which case the amount of the amounts paid as soon as possible will be returned.

Prices and payment method
The prices of the products indicated on the website are expressed in euros and include VAT and other applicable taxes. The user may have to pay local import taxes when receiving international orders.

The user will receive the product in the postal address provided during the purchase process. Shipping costs are not included in product prices. Before buying the product the user will be informed about the exact cost of shipping.
The user may pay the request of the order through the payment methods accepted by the website: payment by credit or debit card and bank transfer.
Lab Botanicals will send an email to the user within twenty -four (24) hours confirming the purchase details. The email will assign a reference code to the purchase and specify the characteristics of the product, its price, the shipping costs and the data of the option chosen for the payment of the acquired products, as well as the invoice or the respective reception document Payment once the order has been formalized, that is, after accepting these general conditions and making the respective payment.

Users are guaranteed the total security process according to the required protocols and security services.

The user may inform Lab Botanicals of any incorrect or fraudulent charge in the payment means used to make their purchases by sending an email to: info@zoolab.com As as soon as possible so that Lab Botanicals can take the appropriate measures.

Shipping costs are approximate and will depend on the weight of the package and delivery place. The automatic calculation of shipping costs will be possible once the recipient's address on the website is inserted.

Delivery, place and loss deadlines

- Product delivery
Lab Botanicals undertakes to deliver the product in perfect condition in the postal address indicated by the user. To optimize the delivery, we will appreciate that the user indicates an address in which the order can be delivered within the usual working hours.

Lab Botanicals declines any responsibility for the errors caused in the delivery if the delivery address introduced by the user in the order form is imprecise, incorrect, false or has been omitted.

Notwithstanding the foregoing, Lab Botanicals will adopt all measures at their disposal so that orders can be delivered within the agreed period and, if not, as soon as possible and to the fulfillment of the recipient.

- Delivery and notification deadlines
The user will receive the product acquired on the website within an approximate period of:

-48/72 hours for business days after Lab Botanicals has confirmed the reception of the order, for deliveries in Spanish peninsular territory.

-3-6 business days after Lab Botanicals has confirmed the receipt of the request of the order, for deliveries in the rest of the countries of the European Union and the Balearic Islands, the Canary Islands, Ceuta and Melilla.

In the case of deliveries made outside the Spanish territory, LAB Botanicals will facilitate the user in their response email all relevant information related to the order in question, including the approximate time of receipt of the order in the delivery address through a mechanism of monitoring of it.
However, the user is informed that the agreed delivery deadlines are approximate.
The user must take into account that on certain dates and during certain times of the year (Christmas, periods of sales, Black Fridayys, etc.) the deadline for delivery of shipments could be affected by transport saturation. Therefore, it is advisable to reserve and/or buy the items of interest in advance so that they reach their destination on the dates requested by the user.
Lab Botanicals informs that it will not make any shipping on Saturdays and Sundays, at national or regional parties or on days that coincide with local festivities that may affect related transport activities.
In the case of not being able to locate the user at home, the messaging company will leave you a message indicating where the order is and how to pick it up.
As mentioned above in section 7 of these general conditions, shipping costs are not included in products prices. However, the user will be informed before acquiring the product.

Delivery diligence
The user must check the package conditions in the presence of the carrier who delivers the requested product.

If the user detects any anomaly in the product, it must be recorded in the delivery albarn and also inform Lab Botanicals by sending an email to: info@zoolab.com

Information about Lab Botanicals products
The sale of products on the website is aimed at users over 18.

The information included on the website in the descriptions of the products is provided only for informative purposes.

Therefore, Lab Botanicals declines all responsibility for errors in such information, but undertakes to take all necessary measures to correct such errors or omissions as soon as possible after having been informed of them.

The user is aware that the products offered on the website are not medications.

They include a recommendation for use or application provided by the manufacturer that in no case corresponds to the treatment of medical conditions or diseases.

The data or recommendations that appear on the website and/or the products do not replace the opinion of a doctor. Users should consult the treatment of any condition or disease with a doctor.

Products should not be used during pregnancy or breastfeeding.

The user accepts that the products offered by Lab Botanicals on their website will be used at their own risk and responsibility. Lab Botanicals is not responsible for the consequences of incorrect or inappropriate use of products.

Return of products and right of withdrawal
- Return of products by manufacturing defects

If you consider that at the time of delivery, the product does not conform to what is stipulated in the contract, contact us immediately at info@zoolab.com, indicating the order number, the product data and a description of the damage or Defect detected in the product. During the guarantee period, the user can return to LAB Botanicals any product that presents a manufacturing defect, without any cost.

You can return the product asking us to send a messenger to your home to pick it up.

We will examine the product returned and inform you by email within a reasonable time if you will receive a refund or substitution (as the case may be). The reimbursement or replacement of the product will be done as soon as possible and, in all cases, no later than 14 days after the date we have sent the email confirming the reimbursement or replacement of the non -compliant product.

All amounts paid by the products returned due to a really existing vice or defect will be refunded in its entirety, including the shipping costs in which you have incurred to deliver the product and the expenses that you have incurred to return it. The product will be returned using the same payment method used to make the purchase.

Each product to return must be unused and with all its labels, seals, packaging and, where appropriate, the original documentation and elements that accompanied the product. If the product is not returned and in its original packaging, Lab Botanicals reserves the right to reject the return.

- Return policy: possibility of exercising the right of withdrawal in relation to products.

In the event that the user is not in accordance with the product received at their request, it has a period of 14 calendar days to return it without penalty and without the need to claim reasons, in accordance with the General Law for the Defense of Consumers and Users.

In case of product return, the user must pay the direct cost of the return of their order.

To formalize the return, the user must complete and send the withdrawal form attached to these conditions

Conditions as explained in Appendix 1.
Once this form has been received, the Lab Botanicals customer service will contact the user to facilitate the incidence number and indicate how to return the return.

Each product to return must be in perfect condition, without using and with all its labels, seals, packaging and where appropriate, documentation and original accessory elements that accompanied it. In addition, the duly completed return form and a copy of the delivery or invoice albarán must be attached. If the product is not returned in its original packaging, Lab Botanicals reserves the right to reject the return.

Once the product is received, Lab Botanicals will return all the amounts paid as soon as possible and, in the calls, no later than 14 calendar days after receipt of the product in their stores.

After receiving email, Lab Botanicals will check if the product by which the user wishes to make the change is available.

As soon as Lab Botanicals has proven such availability, it will contact the user to inform you of the availability of the product requested by the user and the product delivery period, in the case that LAB Botanicals has a product with the features User required.

In the event that LAB Botanicals confirm the user the availability of the product to be redeemed, it will send said product to the Botanical Lab Direction so that Lab Botanicals can verify that the product is in perfect condition.

The user is informed that the product to be changed must be in perfect condition, without using and with all its labels, seals, packaging and, where appropriate, documentation and original accessory elements that accompanied it.

The delivery period of the new product will depend on its effective availability.

When the messaging company gives the user the product in accordance with the requested change, the user must deliver to the messaging company the printed confirmation document of the change that will send Botanicals once proven that the product to be changed is in perfect condition. The user can change the product without any cost, except shipping costs.

Intellectual property
All rights on the content, design and source code of this website, and especially and among others, all rights over photographs, images, texts, logos, designs, brands, commercial names, website data and other rights Intellectual and industrial property belong to Lab Botanicals or to third parties that have expressly authorized Lab Botanicals for use on their website.

Therefore, and by virtue of the provisions of Royal Legislative Decree 1/1996, of April 12, which approves the consolidated text of the Intellectual Property Law, regularizing, clarifying and harmonizing the legal provisions on the matter, and Law 17/2001, of December 7, on brands and complementary legislation in the field of intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, public communication, including the disposition of the totality are expressly prohibited or part of the contents of the website, in any support and by any technical means, except for express and written authorization of Lab Botanicals.

Lab Botanicals does not grant any license or authorization on their intellectual and industrial property rights or on any other property or right related to the website and, in no case, it should be understood that user access and navigation implies a resignation, transmission , Total or partial assignment or assignment of said rights by Lab Botanicals.

Any use of said contents not previously authorized by Lab Botanicals will be considered a serious infraction of intellectual or industrial property legislation and will lead to legally established responsibilities.

Exclusion of responsibility
LAB BOTANICS renounces all guarantees and responsibilities within the limits established by law, except those that are legally inalienable against consumers and users. The provisions of this clause will not affect the rights of consumers and users or the right of withdrawal of the user.

Lab Botanicals does not grant any guarantee and declines all responsibility for the damages that may arise from the access or use of the contents of the website. Lab Botanicals will not be responsible, among others, the following circumstances:

  • The manufacturing defects of the products acquired by the users.
  • Losses or damages suffered as a result of the use of the product.
  • The lack of availability, maintenance and effective functioning of the website and/or its services or content, excluding, to the extent that the law allows, the responsibility for the damages that may be caused by the lack of availability or Continuity of the operation of the website.
  • The lack of utility of the website or the contents in any service.
  • The contents of other websites to which users can be directed through links established on the website.
  • The existence of viruses, malware or harmful programs on the website.
  • The use of this website or its contents by users in an illegal, negligent, fraudulent or contrary to these general conditions or good faith, including any violation of intellectual and/or industrial property rights of Lab Botanicals or third parties.
  • Incidents derived from the lack of user diligence or the improper use of the website.
  • The publication on the website of comments and opinions that are contrary to the norms mentioned in these general conditions, to the applicable legislation or to the rights of third parties.
  • The assumptions of force majeure, such as the lack, suspension or interruption of the service or the use of the website as a consequence of electrical supply restrictions, blocking of telecommunications or internet, actions or negligence of third parties, telecommunications operators or supplying companies or any other causes or circumstances outside the control of Lab Botanicals that prevent the normal functioning of the website.
  • The loss of benefits, income, savings or data, replacement costs or any other similar damage derived from the use of any of the products acquired through this website.

The website can contain hyperlinks that allow the user to access other websites. Lab Botanicals declines all responsibility for the contents, information or services that appear on these websites, which are considered offered exclusively for informational title by Lab Botanicals and that in no case imply relationship, acceptance or support any between Lab Botanicals and the people or entities holders of such content or headlines of the websites where they are.

Conflict resolution
These general conditions are governed by Spanish legislation. In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the parties agree to undergo the jurisdiction of the jurisdiction of the Courts of the user's residence.

On the other hand, the user is informed that you can access the EU online litigation resolution platform through this link:


Lab Botanicals reserves the right to make the modifications it deems appropriate in these general conditions, in which case users will be previously informed.

These modifications will come into force since publication on the website.

Salvaguarda clause
All clauses or provisions of these terms and conditions must be interpreted individually and autonomously. In the event that a clause was declared void by a judicial judgment or a firm arbitration award, none of the other clauses will be affected. The clause or clauses affected will be replaced by another/s that preserve the effects pursued by the terms and conditions.

How to use the withdrawal form
If you want to give up this contract, we beg you to expose your reasons and return the product within 14 calendar days from receiving your order.

If you send us the product outside the established term, LAB Botanicals reserve the right to reject the package.

The procedure to exercise your right of withdrawal is described below:

Indicate your intention to return the product through the form of the next page. 

The form must be correctly completed and must be sent to the following address: 

Lab Botanicals, S.L.

Plaza Sant Pere 13, local, 08003 - Barcelona, ​​Spain.

Email: info@zoolab.com

Once the withdrawal form that you have sent to the previous address has been received, we will send an email with the necessary information so that you can return the 

Acquired product.

Once this documentation is received, the Zoolab customer service department will contact you to facilitate the incidence number and indicate how to return the product.

As soon as we have received the package in our stores, we will make the reimbursement and confirm it by sending an email with all the information about the transaction.

For more information, we advise you to consult the general sales conditions of our products on our website.

Appendix 1
Product withdrawal form

For the attention of:

Lab Botanicals, S.L.

Sant Pere 13 Plaza, Local, Barcelona, ​​Spain.

Email: info@zoolab.com

I know that I want to give up the sales contract of the following product:

[Make a brief description of the product]

-Pedido of/received: [Indicate the date of the agreement/date on which the order was received]

-User name:

-In user:

User signature (only if this form is presented on paper)